Warranty Policy

Limited Warranty

If you have purchased a hardware product directly from birdkids GmbH (herein referred to as birdkids) through the official birdkids BigCartel shop (https://birdkids.bigcartel.com), you are considered a Customer for the purpose of coverage under this limited warranty.

birdkids warrants that the product will be free from defects in material or workmanship for a warranty period of 12 months from the date of purchase by you, the customer. Please e-mail support@birdkids.org for details on how to raise an issue in relation to your purchase.

Warranty Coverage

In the event of a defect covered by this limited warranty, birdkids will, at its sole option and free of charge to the customer, repair, replace or refund the purchase price paid.

Products that have been repaired or replaced under this Limited Warranty policy will have warranty coverage for the longer of 90 days from the date of repair or replacement or the remaining original warranty period. Replacement parts used in the repair of the product may be new or equivalent to new or refurbished. 

birdkids makes no other express warranties except as provided under this limited warranty policy, and any and all implied warranties of merchantability or fitness for a particular purpose shall only be in effect during the 12 months warranty provided hereunder.

Liability of birdkids on any warranty claim shall be limited to the actual purchase price paid. birdkids shall not be responsible to the customer or any third party for any consequential, incidental or indirect damages, including but not limited to the loss of profits, loss of data, revenues, sales, business, goodwill or use.

Exclusions and Limitations

This limited warranty policy applies only to hardware products sold by birdkids and contain a valid, commercial serial number.
birdkids has no obligation to repair, replace or provide refunds in the following instances:

  • If the alleged defect arises because a Customer has altered or repaired the product without the prior written consent or authorization of birdkids
  • If the Customer did not follow any applicable instruction for proper storage, usage, or maintenance of the product
  • If the Customer has failed to notify birdkids of any defect where the defect should have been reasonably apparent on inspection

birdkids Modular and Eurorack modules are not considered general public, end-consumer, electrical goods and are provided to you "as is". We make no express or implied warranties whatsoever with respect to its functionality, operability, or use, including, without limitation, any implied warranties, fitness for a particular purpose, or infringement. We expressly disclaim any liability whatsoever for any direct, indirect, consequential, incidental, or special damages, including, without limitation, lost revenues, lost profits, losses resulting from business interruption or loss of data, regardless of the form of action or legal theory under which the liability may be asserted, even if advised of the possibility of such damages.

Important Notice: birdkids provides the enclosed product(s) under the following conditions: Modular, Eurorack products are for ARTISTIC PERFORMANCE, DEMONSTRATION, OR EVALUATION PURPOSES ONLY and are not considered by birdkids to be a finished end-product fit for general consumer use. Persons handling the product(s) must have eurorack-specific training, an understanding of operation with voltages generated by third-party power supplies, and observe good engineering practice standards. As such, the goods being provided are not intended to be complete in terms of required design-, marketing-, and/or manufacturing-related protective considerations, including product safety and environmental measures typically found in end products that incorporate such semiconductor components or circuit boards. These modules do not fall within the scope of the European Union directives regarding electromagnetic compatibility, FCC, CE or UL, and therefore may not meet the technical requirements of these directives or other related directives. 

birdkids Modular and Eurorack modules, as well as OffGrid rewards, pledged for during Kickstarter, IndieGoGo, or any other Crowdfunding campaigns as well as BackerKit are considered one-off unique creations and are subject to a limited support warranty strictly tied to the original purchase and original purchaser. Any after-market transferral of ownership between third parties, therefore, renders any warranty obsolete.

The limited warranty does not cover the cost of shipping the defective product to birdkids for repair, or the cost of express-shipping the repaired or replacement product to the Customer.